Terms & Conditions

TERMS & CONDITIONS 

These Terms and Conditions (“Terms”) form a legally binding agreement between you (“you”, “Customer”) and Asian Elegance By Z (“we”, “us”, “our”), governing your access to and use of asianelegancebyz.co.uk (the “Site”) and any purchases you make through it.

By browsing, registering, or placing an order on the Site, you agree to these Terms and our Privacy Policy. If you do not agree, you must stop using the Site.

1. COMPANY INFORMATION

This Site is owned and operated by:

Trading as: Asian Elegance By Z 
Registered address: [UK Address]
Company number (if applicable): [Number]
VAT number (if applicable): [Number]
Email: info@asianelegancebyz.co.uk
Website: asianelegancebyz.co.uk

(UK online sellers are expected to provide clear business identity and contact information.)

2. ELIGIBILITY / LEGAL CAPACITY

To place an order, you must be at least 18 years old or have the permission and supervision of a parent/guardian.

3. ACCEPTANCE & ELECTRONIC COMMUNICATIONS

You accept these Terms when you:

  • create an account,
  • place an order,
  • tick an acceptance box (where shown), or
  • continue using the Site after updates are posted.

We may communicate with you electronically (e.g., email) about your orders and account.

4. CHANGES TO THESE TERMS

We may update these Terms from time to time. Updates take effect when published on the Site. If changes are material, we will take reasonable steps to provide notice (e.g., site notice or email).

5. USER ACCOUNTS & SECURITY

If you create an account, you agree to:

  • provide accurate information,

  • keep your login details confidential, and

  • accept responsibility for activity under your account.

We are not responsible for losses caused by unauthorised access resulting from your failure to keep credentials secure.

6. PRODUCTS, DESCRIPTIONS & AVAILABILITY

We aim to display product colours and details accurately, but device screens may vary.

All products are subject to availability. We may limit quantities, refuse orders, or discontinue products at any time.

7. ORDERS & CONTRACT FORMATION

When you place an order, you are making an offer to buy. A contract is formed only when we send you an order acceptance/dispatch confirmation email (or otherwise confirm acceptance).

We may refuse or cancel orders where:

  • items are out of stock,

  • there is a pricing/description error,

  • we suspect fraud or unauthorised activity.

8. PRICES, CURRENCY & PAYMENT

  • Prices are shown in GBP (£) unless stated otherwise.

  • Delivery charges (if any) are shown at checkout before you pay.

  • If we are VAT-registered, prices will state whether VAT is included (or VAT will be shown at checkout).

Payment must be made in full before dispatch.

9. DELIVERY

  • Delivery timelines are estimates.

  • We are not responsible for delays outside our control (e.g., courier disruption, severe weather).

Risk and responsibility for goods pass to you only when you (or someone you nominate) take physical possession of the goods.

10. YOUR UK CONSUMER RIGHTS (FAULTY / MISDESCRIBED GOODS)

Nothing in these Terms affects your statutory rights.

Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality, and fit for purpose. If goods are faulty, you may be entitled to remedies such as repair, replacement, price reduction, or refund (depending on the circumstances and timing).

11. CANCELLATIONS, RETURNS & REFUNDS (ONLINE ORDERS)

If you are a UK consumer buying online, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 usually give you a 14-day “cooling-off” period to cancel your order for any reason, starting from the day after you receive the goods.

Important exceptions may apply (for example):

  • Made-to-measure / personalised items made to your specifications may not be eligible for cancellation under the cooling-off rules.

Returns process (recommended wording):

  • To cancel/return, contact us at info@asianelegancebyz.co.uk with your order number.

  • You must return items within 14 days of telling us you want to cancel.

  • Items must be returned unused, with tags/packaging intact where applicable (unless faulty).

  • Refunds are processed back to the original payment method after we receive the return (or evidence of posting), within the legal timeframe.

Return postage:

  • If you are cancelling under the cooling-off period, you may be responsible for return shipping costs unless we state otherwise.

  • If the item is faulty or incorrectly supplied, we will cover reasonable return costs.

(Tip: Add a short “Return & Refund Policy” page and reference it here—just ensure it doesn’t conflict with statutory rights.)

12. PROMOTIONAL COMMUNICATIONS (MARKETING)

If you opt in (or where permitted by law), we may send marketing emails/SMS. You can opt out at any time using the unsubscribe link or by contacting us.

13. THIRD-PARTY SERVICES

We may use third-party providers (payment gateways, couriers, marketing tools). We are not responsible for third-party outages or failures beyond our control, but we will assist where reasonably possible.

14. INTELLECTUAL PROPERTY

All content on the Site (images, text, logos, design) is owned by or licensed to us. You may not copy, reproduce, distribute, or exploit Site content without written permission.

15. PROHIBITED USE

You must not:

  • misuse the Site (including introducing malware),

  • attempt unauthorised access,

  • interfere with Site security or functionality,

  • use the Site for unlawful or fraudulent purposes.

16. LIMITATION OF LIABILITY

We do not exclude liability where it would be unlawful to do so (including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).

Subject to the above, we are not liable for indirect or consequential losses.

17. INDEMNITY

If you breach these Terms or misuse the Site causing us loss, you agree to compensate us for losses reasonably arising from that breach.

18. FORCE MAJEURE

We are not liable for delay or failure to perform due to events beyond our reasonable control (e.g., courier disruption, natural disasters, power or internet outages).

19. PRIVACY & DATA PROTECTION

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Please see our Privacy Policy for details on what we collect, how we use it, and your rights.

20. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of England and Wales. Disputes shall be subject to the courts of England and Wales.
(If your business is based in Scotland or Northern Ireland, adjust this accordingly.)

21. CONTACT

Customer service / legal notices:
info@asianelegancebyz.co.uk
asianelegancebyz.co.uk

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